Getting error "You cannot authorize the app" when doing OAuth

App Marketplace
1

Subject: OAuth Authorization Failure with Rippling Integration - “You cannot authorize the app” Error

Description:

We are experiencing an issue with the Zoom OAuth integration within Rippling. Some users are encountering the following error during the authorization process: “You cannot authorize the app.”

The affected users possess the necessary permissions within Zoom, and they are admin in Zoom.

Key Issues and Concerns:

  • Some users are unable to complete the Zoom OAuth authorization process within Rippling.
  • The error message displayed is: “You cannot authorize the app.”
  • User permissions in Zoom seems to be fine.
  • Zoom support has directed us to seek assistance here.

Specific Information:

  • Platform: Rippling integration with Zoom.
  • Error Message: “You cannot authorize the app.”
  • Troubleshooting Steps Taken:
    • Verification of user permissions in Zoom.
    • Previous contact with Zoom Support.

Request:

We require assistance in identifying the cause of this authorization failure. Please provide guidance on the next steps and any additional information required to diagnose and rectify the problem.

Thank you for your assistance.

2

Hello,

Can you provide more information like the screenshot of the error so we get a better understanding of the issue. Each Authorization Pop up represents a different issue so that information would be very helpful.

Regards, Kwaku

3

Hello. I am trying to attach the screenshot of the error, but I am getting this error while doing that: “An error occurred: Sorry, you can’t embed media items in a post.”
Neither I am able to attach any link in this post. Could you please guide how do I provide the screenshot?

4

Hello, can you try a looming video? Since that is a link, it shouldn’t have the same issue.

Regards, Kwaku

5

I am neither able to attach image, nor links in this.
Here is the error I am getting: “An error occurred: Sorry, you can’t include links in your posts.”

Could you please help here?

6

I sent a DM I think you can add the attachments there.

Regards, Kwaku

8

Hey.
Sent the link in DM.