Getting Invalid input parameter: plan (300) while login

Video SDK
1

Description
I am getting Invalid input parameter: plan (300) while login in the Zoom portal after purchase of video SDK plan “Pay as you use”
Which Mobile Video SDK version?
Knowing the version can help us to identify your issue faster.

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to ‘…’
  2. Click on ‘…’
  3. Scroll down to ‘…’
  4. See error

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

  • Device: [e.g. iPhone 12]
  • OS: [e.g. iOS 14]

Additional context
Add any other context about the problem here.

2

Hi @SukhmanderSingh, thanks for the post.

You may see issues with setting up the Video SDK if you are already logged in with a Zoom account which uses the Client SDK. Please try logging out or using a private browsing window.

Thanks!

3

Okay, i tried with incognito window, but got the same issue.
Attaching the screen shot.

Screenshot 2021-06-16 at 9.19.32 AM
Screenshot 2021-06-16 at 9.19.32 AM1273×470 13 KB

4

Hi @SukhmanderSingh,

Can you please confirm what steps you have taken by the time you’ve reached this page?

Thanks!

5
  1. I visited https://marketplace.zoom.us/
  2. Then choose “Develop” at top
  3. Then “Documentation”
  4. Under third option “Video SDKs” choose “Learn More”
  5. Scroll down and under " Next steps" choose “iOS Video SDK”
  6. You will redirected on next page then choose " Get Started"
  7. Then on next page choose “Pay As You Go Plan”
  8. Then “Save and Continue”
  9. For verification, please confirm your date of birth and Choose “Next”
  10. Then “Create an Account” By filling all required information.
  11. Then agreed to terms and conditions and continue.
  12. You will be redirected to Sign In - Zoom
  13. Now sign-in using same account. and you will be get this error “Invalid input parameter: plan (300)”.
6

Hi @SukhmanderSingh,

Can you check if the account you are using already has SDK credentials on the marketplace?

Thanks!

7

Marketplace page looks like below screenshot.

Screenshot 2021-06-18 at 6.27.13 AM
Screenshot 2021-06-18 at 6.27.13 AM1291×691 108 KB

8

Hi @SukhmanderSingh,

Thanks for sharing that screenshot. It does appear that you already have SDK credentials on that account. Currently, it is not possible to have two sets of SDK credentials on the same developer account, even if they are different SDK types. This means that in order to create a new Video SDK account, you must set up a separate developer account that does not already have SDK credentials.

Thanks!

9

I tried with fresh account but the same issue appeared again.

10

Hi @SukhmanderSingh,

Thanks for giving that a try. I’m not sure why you would be running into this issue on a new account. Am I correct in assuming this was also tried in an incognito window? If so, I will need to follow up internally with the team responsible for this page and get back to you.

Thanks!

11

yes, same issue in incognito too. Please help me on same asap.
My contact :
sukhmander@claritusconsulting.com
(+91) 7503185766

12

Hi @SukhmanderSingh,

Thanks for providing that information. We will investigate this and get back to you as soon as we have any additional information.

Thanks!