To anyone on a MAC here is what happened to me…
My first EVER zoom meeting recording and it error’d out and I was stuck with the “.zoom” files and couldn’t get it to recognize my scheduled recording in the app. I needed it to convert and followed the guidance to upload to my Google Drive and then contact support. They told me that due to the current situation, their support is overwhelmed and could not convert it for me.
I really needed the video file and I am going to edit it in Premier anyways so I just need it converted, no real metadata needs to come along with it. So I just tried my hand at this:
1.) Take the “.zoom” files and copied them
2.) Open Zoom and START a new recording
3.) Pause the recording
4.) Go to the LOCAL directory where the recordings are being saved as “.zoom” files
5.) Pasted the OLD “.zoom” files that I needed converted over the top of the newly created ones
6.) Without UNPAUSING the recording, STOP the recording and then end the call
7.) Zoom will start to convert the old files
8.) DONE
Once it was converted, all video and sound was there and I got my one hour video converted.
Not sure if that helps anyone and have not tested this on a WIN machine.