When local recording failed to convert a file, my customers used to be able to find the file and double click it to convert it. The issue is that my customers are recording a file, the file’s not converting, but now they cannot convert it themselves any more.
This page: https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording#h_b849a2a7-7788-4fff-9c3f-2fdf081a424d now says: Note: For versions 4.6.10 or higher, you can’t convert local recording files by double-clicking the Zoom files. You must follow the steps below to convert the files.
However, due to how Zoom has set up ISV partners, my customers cannot log into the Zoom app and effectively my customers no longer have the ability to record on their computer. Can you please explain if this is truly the case? If not, can they still log into the Zoom app without an account to convert the file?