How to get the file with the API response download_url

Zoom for Government
1

The following API response includes messages\files\download_url field. Could you help clarify how to get the file with this download_url?
https://marketplace.zoomgov.com/docs/api-reference/chat/methods/#operation/getChatMessages

I tried to paste the download_url into the browser and it fails to download the file.
Should I initiate a request to the download_url with the oauth access_token? if yes, what is the use of jwt in the download_url ?

2

I tried to use the download_url with a valid access_token. It returns 404. Please help clarify how to download the chat message files.

The download_url I get from the API has the following format:
https://www.zoomgov.com/file/download/###?archive=revision&filename=###&jwt=###

3

Any updates for this issue ?

4

Hi, @SongZhang,

Thank you for writing us and sorry for the trouble downloading chat message files. Based on the example, it looks like you should be able to paste the download_url in the browser to begin the download.

Example download_url:

https://zoom.us/file/download/xBvggqyjQUal6TecwMlYwQ?filename=example.jpg&jwt=eyJhbGciOiJIUzI1NiJ9.eyJkaWciOiI3Yzg5YzBhYjIzYmZmMjdjNzE3NTQ4YzdjMTc0Njk3MWYzYjNmNjFjMzU5OTliNjE1ZjdjMWJmMzc5YTJiZThlIiwiYXVkIjoiZmlsZSIsImlzcyI6ImNyb3NzZmlsZSIsImV4cCI6MTY0ODI2NDY5N30.2fQxw3F1cEhvFJmnE2zPOdkHnPeZUktv_P0M--e-Tg8

As a test, can you try to download the file using the following format :

download_url?access_token={ACCESS_TOKEN_HERE}
5

Thank you for the reply!
Please refer to the above 2nd post, I have tried to use download_url?access_token={ACCESS_TOKEN}, but it returns NOTFOUND

6

Tested on my end and can confirm pasting the download_url in the browser will begin the download. Can you share the request along with the query parameters used? (Be sure to omit any PPI)

7

Could you give me an email address so that I can send you my download_url and you can have a try.
Please note I am using zoom government not zoom us.

Thank you!

8

@SongZhang ,

I can direct message you and you can share a video of your workflow along with screenshots. Is that okay?

9

Please tell me how to do that. Thank you!

11

The sample response has been posted in the private message.

Thank you!

12

Hi, @SongZhang ,

Thank you for following up. I’ve responded to your query via private message.