If participant looses internet, there is no indication that it was disconnected from the meeting

There is no indication that the guest user is disconnected from the meeting when the internet connection was disconnected. Note this is only encountered for guest user. For host, the ZoomMtg.join error callback is properly called when disconnected.

After connecting to internet after a disconnection, video_websocket_on_close just keeps showing on the console and the audio and video buttons seems not responding properly.

Which version?
Web SDK 1.8.0 (CDN)

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join a meeting as a participant.
  2. After successfully joining the meeting, remove the connection to the internet.
  3. After sometime, it is expected that the SDK would inform a disconnection through ZoomMtg.join error callback or ZoomMtg.inMeetingServiceListener(‘onMeetingStatus’) with data.meetingStatus=3 but listener both listener is not called.
  4. Reconnect to internet, error above is observed.

Smartphone (please complete the following information):

  • Browser: Chrome

Hey @remalyn_basco, thanks for posting and using Zoom! :slight_smile:

Currently if a user is disconnected from the meeting, they will disappear after a few minutes.

We are working on improving this via the web sockets (CS-2428):


Hey @remalyn_basco,

Just letting you know we have pushed this fix back to our 1.9.0 release currently slated for January.

I will let you know if anything else changes.


1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.