If participant looses internet, there is no indication that it was disconnected from the meeting

[remalyn_basco (Remalyn)]

Description
There is no indication that the guest user is disconnected from the meeting when the internet connection was disconnected. Note this is only encountered for guest user. For host, the ZoomMtg.join error callback is properly called when disconnected.

Error
After connecting to internet after a disconnection, video_websocket_on_close just keeps showing on the console and the audio and video buttons seems not responding properly.

Which version?
Web SDK 1.8.0 (CDN)

To Reproduce(If applicable)
Steps to reproduce the behavior:

1. Join a meeting as a participant.
2. After successfully joining the meeting, remove the connection to the internet.
3. After sometime, it is expected that the SDK would inform a disconnection through ZoomMtg.join error callback or ZoomMtg.inMeetingServiceListener(‘onMeetingStatus’) with data.meetingStatus=3 but listener both listener is not called.
4. Reconnect to internet, error above is observed.

Smartphone (please complete the following information):

• Browser: Chrome

[tommy (Tommy Gaessler)]

Hey @remalyn_basco, thanks for posting and using Zoom!

Currently if a user is disconnected from the meeting, they will disappear after a few minutes.

We are working on improving this via the web sockets (CS-2428):

Incorrect web socket management?

Problem A same client joining a meeting, then leaving and re-joining is seen as two distinct participants by Zoom system (probably because it’s identified based on the socket ID ?) In such case, from Zoom meeting dashboard we can sometime observe that data continue to be streamed to the first connection, as well as the new one. Details Let’s take this example: [websockets_01] The “client” participant is the same for both rows. He just left the meeting and re-joined. As you can see, he le…

Thanks,
Tommy

[tommy (Tommy Gaessler)]

Hey @remalyn_basco,

Just letting you know we have pushed this fix back to our 1.9.0 release currently slated for January.

I will let you know if anything else changes.

Thanks,
Tommy