iOS 26.1 Issue Connecting and joining call on Safari

Video SDK Web
, ,
1

We’re experiencing an issue joining and staying connected to a call on Safari iOS with the latest iOS update. After accepting permissions, the video never appears locally and the user is stuck in a reconnecting state and the call never actually connects.

The issue is on Safari iOS only, Chrome on iOS works fine.

Video SDK Version: 2.2.5
Platform iOS
OS Version 26.1 23B85
Browser Safari Mobile
Device iPhone 16

Steps to reproduce:

  • Try to join a call on Safari IOS using a phone that is upgraded to iOS 26.1 23B85
  • Accept permissions and observe that you are never connected to the call and video is also not displayed

Additionally, we see the following failed requests reported by DataDog. Seems like ping is failing to multiple locations:

Fetch error GET:rwciad2.iad.zoom.us/wc/ping/93457184730?ts=1764007650003
Fetch error GET:rwcsjc2.sjc.zoom.us/wc/ping/93457184730?ts=176400765000
Fetch error GET:rwcsjc3.sjc.zoom.us/wc/ping/93457184730?ts=1764007650003

2

Hey @mk352

Thanks for your feedback.

I would like to check whether you are using iCloud+ and have Privacy Relay enabled. If so, this is a known iOS issue, and we have already reported the bug to Apple. The current workaround is to temporarily disable iCloud+ Privacy Relay.

iCloud_privacy_relay
iCloud_privacy_relay609×719 63.8 KB

Thanks
Vic