iOS Meeting SDK Crashed in a webinar when an other attendee raised a hand

Meeting SDK iOS
1

Description
In our application, an user can join a meeting or a webinar through iOS Meeting SDK.
And, it is made from the custom UI.

Joined a webinar as a host, my application crashed by the SDK trouble when an other attendee raised a hand.

Which iOS Meeting SDK version?
Meeting SDK v5.7.1.644

To Reproduce(If applicable)

  1. [iPad] A host user joins a webinar by our application through iOS Meeting SDK .
  2. [mac] An attendee joins the webinar by the zoom application 5.7.4 (898) for mac.
  3. [mac] After the webinar started, The attendee raises his hand.
  4. [iPad] Then, our application crashed by the SDK trouble.

I see that the sample application (Mobile RTC) have the same trouble.

Screenshots
Nothing

Smartphone (please complete the following information):

  • Device: iPad Air4
  • OS: iOS14.7.1

Additional context
Although, I have not see the same issue in the regular application 5.7.5 (965) for iPad.

2

Hey @IDevDev,

Thanks for using the dev forum!

That does not sound good. Let me try and reproduce, stay tuned.

Thanks!
Michael

3

Hey @IDevDev,

I have not been able to reproduce this one. Are you using a physical iPad air 4? Does this happen on handset as well?

Thanks!
Michael

4

Are you using a physical iPad air 4?

Yes, I use a physical iPad Air 4.

Does this happen on handset as well?

I don’t know. I have not try it on handset yet.

I am going to try to reproduce this issue on other physical machines.

5

Hey @IDevDev,

How many people are in the webinar when this happens?

Thanks!
Michael

6

Hey Michael.

There were only two people, a host and an attendee.
The issue happened when I tested my app.

In addition to iPad Air 4th, the issue happened in iPad Pro 5th (this machine’s core is M1 chip).
I have not tested iPhones, yet.

Thanks.

7

Hey @IDevDev,

In your application do you have the onSinkMeetingUserRaiseHand callback implemented? If so, can you put a breakpoint there and see if it gets called before the app crashes?

Thanks!
Michael

8

Hey Michael.

In your application do you have the onSinkMeetingUserRaiseHand callback implemented?

Yes, my app have the onSinkMeetingUserRaiseHand callback.
And it works well in meetings.

If so, can you put a breakpoint there and see if it gets called before the app crashes?

In the issue case, the method never have called before it crashed.

Thanks.

9

Hey @IDevDev,

I see. Let me try to reproduce again.

Michael

10

Hey @IDevDev,

I still cannot reproduce. Can you reproduce one more time and then obtain the SDK logs and CRASH file, them email them to me at DeveloperSupport@zoom.us? Please include my name and a link to this post in your email.

Thanks!
Michael

11

Hi, Michael.

I am sorry.
Because of our company’s security policy, we can’t send the SDK logs and CRASH file to you.

But, also in Meeting SDK v5.7.6 which is currently released, the same issue happened.

12

Hey @IDevDev,

Hmm, would you be able to create a small sample application that demonstrates the issue and share the code with me?

Thanks!
Michael

1 Like
13

Hi, Michael.

I send a sample application at DeveloperSupport@zoom.us.

By the way, the same issue occured on an iphone (SE2), too.

Thank you.

14

Hey @IDevDev,

Thanks! We will take a look.

Michael

15

Hey @IDevDev,

This will be fixed in the next release.

Thanks!
Michael

16

Hi Micheal.

Thank you very much.
We are looking forward to the next release.

Thanks.

17

Hey @IDevDev,

This release should be live now. Can you update and let me know if the issue has been resolved?

Thanks!
Michael

18

Hi Micheal.

Thank you very much.
I will check the fix in a few days.

Thanks.

19

Hey @IDevDev,

Sounds good, let me know what you find.

Thanks!
Michael

21

Hi Micheal.

I tested the new framework, and I have seen that the issue is fixed.

Thanks.

1 Like