We are working towards integrating Zoom into our existing EHR system for telehealth. We are able to generate the link as required by following the instructions provided at https://developer.zoom.us/blog/integrating-zoom-with-a-emr-platform/
We were able to launch the Zoom video window just fine until last week, where the Zoom app would launch and start the meeting just fine. If it were the Provider link, then it would auto login the user as well and start the call and if it were the patient, it would bring up the waiting for host.
While trying the same today, there seems to be an issue where the call / meeting doesn’t get started and brings the user to the Join Meeting / Sign In page inside the App. For telehealth, the users (Patients) do not have any meeting ID and we will be launching using this link generation from inside the portal.
We are not sure what changed that is causing this issue now, where the call doesn’t auto start on launching, both for the patient and provider side. Any insights would be greatly appreciated.