Hello Zoom Developer Team,
Our app was recently approved and published on the Zoom Marketplace, and we are currently using the Zoom API through the Recall.ai service.
In our Zoom Marketplace dashboard, we have access to the SDK Credentials and App Credentials for both Production and Development environments.
However, we are facing the following issues:
- zoom_sdk_app_not_published (in Recall.ai)
- Even though our app is published on the Zoom Marketplace, using the SDK Credentials results in this error.
- Recall.ai support has informed us that this corresponds to error code 6601 and suggested that this may require action on Zoom’s side.
- An authentication error occurred (in Recall.ai)
- When attempting to use the Production App Credentials, we encounter this authentication error.
Actions Taken:
- We have attempted to use all available credentials (SDK Credentials, App Credentials for both Development and Production).
- Recall.ai support has advised us to seek assistance from the Zoom Developer Forum.
Could someone from the Zoom team, especially @yoon.conner, provide guidance on how to resolve these issues?
Any insights or suggestions would be greatly appreciated.
Thank you!