"Zoom SDK App has not been published" error despite app approval

Meeting SDK
1

Hello,

Thank you for approving our Zoom app and publishing to the marketplace. I just created a new Zoom account, and tried testing an external user’s integration with our production app, and unfortunately, it isn’t working.

Our production app has the
Client ID: YJyd3iXYT_SEbDyGmtfhhw
OAuth App ID: d037676a-0bc3-4bcd-b0de-d23a08597ef5

I tried integrating our app with the external user ID: lL93lpwDRsKEJmFc6gtVIA,

But I am getting an error that the Zoom SDK App has not been published. Is there a way you can investigate for me why Zoom accounts that are not the email that published the app cannot access our app? Is there something I’m missing? Thank you in advance.

2

Hello @rzhen

Thank you for raising this issue.
Upon taking a look at the logs, it seems that you are using the development credential to join the meetings. Please switch to your production credential and update us on the result.

Best,

3

Hi @yoon.conner ,

I’ve just double checked and retried joining the meeting. To reproduce these steps, I authenticated to our app using an external account. I have confirmed that SDK corresponds to client ID=YJyd3iXYT_SEbDyGmtfhhw, which is our production app. I then start a new zoom meeting on that external account (Zoom user id = lL93lpwDRsKEJmFc6gtVIA), and try to get our meeting bot to join the invite link on that account at https://us05web.zoom.us/j/5928077153?pwd=DWDjG5HKxVVs5E9y6jJXJ6S0W6ZxBU.1, but it looks like I’m getting a Zoom SDK app not published error still.

Can you please share the logs on your end? What client ID did you see the user connect to? I appreciate your response.

Raymond

4

Hi,

It shows that the Development Credential ending with Gg9A is being used to attempt to join these meetings.

Please try it with Production Credentials and let me know if you are still seeing this issue.

Thank you,

5

Hi Yoon,

You are totally right! This was an error on our end. Thank you for your patience, and you can resolve this topic.

Best,
Raymond