Description
I am developing a service that includes video calls using the Zoom Video SDK. I have implemented a process to retrieve session information using the ListSessionApi, but I have encountered an issue where the session information cannot be retrieved for certain cases.
The SessionID in question is:
ee9fNJI6TpCkTXpF/16vEg==
Additionally, when attempting to view the session information from the dashboard, the session is listed, but the link is inactive, preventing me from accessing the details. Could you help investigate the cause of this issue?
Since I haven’t received any responses yet, I was wondering if there might be any updates or additional information needed from my side to help address this issue.
Hi @elisa.zoom
A specific session is not included in the response of the ListSessionApi.
Additionally, when I open the dashboard, the session is displayed, but the link is disabled, so I cannot open the details page.
The session ID where the issue is occurring is ee9fNJI6TpCkTXpF/16vEg==. This is from June 26th. When an API request is made to retrieve this session, a 404 error is returned by the API.
As a test, the same request was made for a session on June 25th that had no issues (session ID: xYUMNpM2S/iy4qFA/wlB1A==), and the result was successfully retrieved.
request results
{“level”:“error”,“status_code”:404,“response_body”:“{"code":3001,"message":"Session does not exist."}”,“session_id”:“ee9fNJI6TpCkTXpF/16vEg==”,“time”:“2024-07-12T11:04:48+09:00”,“message”:“unexpected status code: error_id = a0ae64a9-9729-4476-91a8-735e8b8d2819”}