On which devices are virtual background supported?

[david.moe (David)]

Description
Hello,

I’m looking into adding a virtual background image for the camera but it seems like my iPad isn’t supported. I looked around and couldn’t find much documentations regarding virtual background. A few questions:

• What is the condition required for [MobileRTCMeetingService isSupportVirtualBG] to be true?
• What is the condition required for [MobileRTCMeetingService isSupportSmartVirtualBG] to be true?
• What is the difference between isSupportVirtualBG and isSupportSmartVirtualBG?

As a side note, I also tried adding an image using [MobileRTCMeetingService addBGImage] and it returns MobileRTCMeetError_VBNoSupport.

Thanks!
David Moe

Which version?
v4.6.15805.0403

Smartphone (please complete the following information):

• Device: iPad Pro 12.9" A1584
• OS: iOS 13.2.2

[carson.zoom (Carson)]

Hi David,

Glad to hear from you. The interfaces you are using are the correct interfaces to use virtual background. The pre-requisite/condition of using virtual background on iOS is the following:

• iPhone 8/ 8 plus or above/iPad Pro 9.7 above and iOS 11 or above

And you will also need to enable the virtual background feature on the web portal:

Hope this helps. Thanks!