I have the exact same issue. Everything was working fine with our private custom Zoom app until this very date. Joining Corporate Meetings results in the same event sequence
MEETING_STATUS_CONNECTING (0)
MEETING_STATUS_DISCONNECTING (0)
MEETING_STATUS_FAILED (10) (! I get always 10 here instead of 23 !)
MEETING_STATUS_ENDED (0)
Joining my personal meeting works fine.
We are using C# Wrapper Zoom SDK and a not published app.
Is your app published in zoom marketplace @desko27?
I use JWT auth in my app. Anyway, trying to join corporate meetings through the official demo for Zoom Electron SDK v5.4.54802.0124 results in the same outcome right now, so I don’t think we can change something in our apps to fix this by ourselves, unfortunately
I just found out today that corporations can enforce a requirement for a minimum version of Zoom clients.
Given that, if your corporation sets a minimum required version that is higher than the one available in the SDKs (say, 4.5.6 when the current SDKs version is 5.4.5), then the application will never be able to join until a new SDK version is released.
I’m still not 100% sure but that may be the case in our corporate account, @andrez could that be your case as well?
No, there are no settings related to that in my settings. But there are other settings that our corporate admins defined that I cannot change. But I can see them and there is nothing related to minimum version.
Well, maybe the admins have even more settings that one cannot see as corporate account user.
Where did you find the info about this enforcement of version?
Hi @andrez I cannot verify this, but I also think that the corporate admins can define settings that one cannot see as a corporate account user.
I found out because someone closer to the corporate admins told me in the first place. Then, I remembered helping a user to update the Zoom application (on a tablet) because she received an error telling version was not high enough to join the meeting. So everything made sense.
After all these findings, I’m currently waiting for a new SDK version to be released so my app can join those meetings again.
I believe you guys are on to something. Another developer @jeremy.provost is facing the same issue on a separate platform and also believes this is related to the “minimum required version” setting you were mentioning. This seems to be a platform-agnostic SDK issue. I will try to escalate this internally, as this is likely happening to many people.
@Michael_Condon is there any expected date for a release of new SDKs so we can surpass the version requirement by updating? My app is unfortunately unusable right now
I understand this is far from ideal. The engineers are still trying to identify the root cause of this issue. For now, I would suggest disabling the “Require minimum client version” setting entirely. I will update you as soon as I hear from the engineers.
The new version has shipped and is available in the Zoom Marketplace for download. This issue should now be resolved. Can you please update and verify?