kinghnvn
(KINGHNVN)
March 24, 2021, 3:05am
1
Hi!
When joining the meeting in Google chrome browser, Zoom could not detect my camera or microphone and so the user cannot hear in the meeting.
Error: Unable to detect a camera or microphone
It’s still working in other web meeting (Google Meet, WebEx, …)
It also worked on Zoom meeting client app.
@ I’m using both links http & https (http://us04web.zoom.us/wc/join/* or Zoom meeting on web - Zoom )
Please fix this issue in internet browser.
alexmayo
(Alex Mayo)
March 24, 2021, 8:24am
2
Hi @kinghnvn ,
This forum is purely for queries regarding the Zoom Developer API and SDK. For help accessing meetings using the Zoom Desktop and Web Client, please contact Zoom Support .
Thanks!
Alex
Thanks @alexmayo ! And that’s correct—please reach out to our Technical Support team regarding this @kinghnvn , they’ll be best suited to assist.
Best,
Will
1 Like
kinghnvn
(KINGHNVN)
March 26, 2021, 1:18am
4
already sent email to info@zoom.us . there is no response.
kinghnvn
(KINGHNVN)
March 26, 2021, 1:18am
5
thanks. already sent email to info@zoom.us . there is no response.
@kinghnvn ,
Our Support Team handles requests in the order in which they’re received—they should be able to get to your request shortly.
Thanks,
Will
system
(system)
Closed
April 26, 2021, 3:17am
7
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