Join Zoom meeting in browser - Unable to detect a camera or microphone

Hi!
When joining the meeting in Google chrome browser, Zoom could not detect my camera or microphone and so the user cannot hear in the meeting.

Error: Unable to detect a camera or microphone

It’s still working in other web meeting (Google Meet, WebEx, …)
It also worked on Zoom meeting client app.

@ I’m using both links http & https (http://us04web.zoom.us/wc/join/* or Zoom meeting on web - Zoom)

Please fix this issue in internet browser.

Hi @kinghnvn,

This forum is purely for queries regarding the Zoom Developer API and SDK. For help accessing meetings using the Zoom Desktop and Web Client, please contact Zoom Support.

Thanks!
Alex

Thanks @alexmayo! And that’s correct—please reach out to our Technical Support team regarding this @kinghnvn, they’ll be best suited to assist.

Best,
Will

1 Like

already sent email to info@zoom.us. there is no response.

thanks. already sent email to info@zoom.us. there is no response.

@kinghnvn,

Our Support Team handles requests in the order in which they’re received—they should be able to get to your request shortly.

Thanks,
Will