Joining a zoom event is asking registered Users to register again


  1. Users when joining a zoom event are asked to register even though they are already registered.
  2. An email is also getting sent to these users with our Employee PII data.

Which Web Meeting SDK version?
We don’t use SDK, we just render an iFrame with the zoom event url

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Click on a zoom event with a registered user
  2. Notice registration info asked from user
  3. Notice email also sent to user containing PII info about host


Device (please complete the following information):

  • Device: Macbook Pro
  • OS: macOS 13.3.1
  • Browser: Chrome
  • Browser Version: 113.0.5672.126

Additional context

Hi @ashwin.ganesh
Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!
Have you been able to troubleshoot this on your end?

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