Joining Meeting Timeout or Browser restriction. Message shows up when trying to rejoin the meeting

Meeting SDK Web
1

I’m using Meeting API version 3.1.2, is working good for me with no issues, however some users are getting this timeout error message when they leave the session and try to rejoin, it does the same no matter the browser (Chrome, Edge, etc.)

I already read several posts with the same or similar issues, for that reason I including the TrackingID and I hope you guys (@chunsiong.zoom ) can help me to identify the root cause of this.

v=2.0;clid=us02;rid=WEB_37017036486764a3c441ecf60f108092

We are using Chrome & Windows 11.

Thanks

2

Hey guys, I just want to say that I updated the SDK version from 3.1.2 to 3.9.2 and now the timeout issue was solved.

Thanks anyway!