Joining Meeting Timeout or Browser Restriction on any browser

Meeting SDK Web
1

Hello all. I have about 80 users and 1 of them is having issues accessing any Zoom meeting through the browser. She gets the error:

Joining Meeting Timeout or Browser Restriction
Your network connection has timed out or your organization has disabled access to Zoom from the browser. Please verify your network connection or organizational policy.

When she tries it on ANY browser. There is nothing blocking Zoom in our organization as other people can access it just fine.
I’ve looked for past posts but no success. Can anyone please help?

2

@chunsiong.zoom hey man… I saw another post similar to this one and wondering if you were able to help me too… Appreciate it!!!

3

@kfonseca I need the web tracking ID to check on this.
If this is an end user, it might be slightly complex.

Open up browser console, goto network tab, look for something which looks like info?meetingNumber…

On the response, there is a value which says X-ZM-TrackingID.

Please paste the tracking ID in text here.

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