Description
When we start a meeting and participants start joining via web sdk. After about 13 people join the meeting others are receiving meeting time out error
Sorry to hear you are seeing this issue with the Web SDK. Can you please share a screenshot of any errors in the browser console? Also, can you please share your Web SDK signature to developersupport@zoom.us for a test meeting that is having this issue?
Hi @tommy,
I dont have meetings with that issue right now - and it requires a few number of people to join / try to join to reproduce. So it’s hard to give you the requested details ATM. I will keep my eye out though if possible i will giive you the details ASAP.
Can you give me any reasons why this would happen though ? So i can try to see any errors on my end ?
I am seeing this error on console …not even 13 people …just another person beside host. I am able to join the Meeting via the Desktop App. apparently not via the web at all. There’s no other meeting being held under this host account.
It seems like your issue is different, can you please share your Web SDK signature for a test meeting to developersupport@zoom.us with this issue so I can debug it?
Also, double check that the host of the meeting does not have another meeting running. A meeting host can only have one meeting at a time.
HelIo guys,
I confirm that this issue still persists. People are not able to join via the Desktop or Movile devices (I tried with the brower Chrome, Mozilla and Explorer )
