Not able to join meeting from web browser

Meeting SDK Web
1

Description
We are not able to join meeting from web browser as attendees.

Error

zoom timeout issue
zoom timeout issue1062×541 24.4 KB

Timeout issue. Please find the attached.

Which Web Client SDK version?
1.9.6

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Login to our portal
  2. Join meeting

Screenshots

zoom timeout issue
zoom timeout issue1062×541 24.4 KB

Device (please complete the following information):

  • Device: Web browser

Additional context
It has started working after 25 mins (this error was coming between 5:10 PM IST to 5:25 PM IST)

2

We are seeing this issue again now at 6:50 PM IST.

3

Hey @adpv,

Thank you for reaching out to the Zoom Developer Forum. When you see this issue, are there any errors in the browser console? Were there any changes to your implementation recently?

Thanks,
Max

4

There is no change deployed recently. I had attached screen shot of error in original message. It was coming for all attendees at particular time, which was mentioned above.

5

Hey @adpv,

Thanks for the update. While I’m seeing an error dialog, I don’t see any errors from the browser console which could help to deduce the issue. Please see this guide on how you can view the browser console errors:

Please also make sure that you are loading language files to ensure that full error messages are shown in the dialog that you saw:

Thanks,
Max

6

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