Joining meeting timeout

Hi there,

could you please confirm webSDK is not working if the meeting is created by a free account ?
i’m trying it and get this “join timeout” everytime.


Hi @serdarkaksi

What account type do you have Free or Pro? Are you using you PMI or newly generating meetings?

@VincentV Please upgrade to a Pro account. We’re having issues with Free accounts using the WebSDK?

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Thanks Michael, but I don’t want to pay for a pro account to developp a website for one of my client.
I will check with my client if they can share their pro account.


I upgrade my account to pro version with montly payment 15$ I hope this will fix my problem otherwise I have to demand refund.

I have the same problem over here. It started when it was here (Germany) just past midnight and the meeting i was trying to connect to was hosted in Canada, which is 6 h behind. So i was at a different day than the hosted meeting. Before midnight everything just worked fine. We suspect that might have caused a problem. Right now its here and there the same day (here 1PM, over there 7am) and i’m connected without an issue. Might be worth to have a look.

Hi there

I got this error if I init webSDK with the same email address (userEmail) that my zoom account email address. It makes sense.
Using any other userEmail it works as expected.

can someone give me example of the javascript code used ?

I now have a pro account, but still have timeout when trying to joing a meeting with a non-registered user using webSDK

No more information, juste time out joining session

Is there a way to test the signature to see if it’s valid ?


it’s not working even using the sample provided in github (with API key and secret put in the JS directly for tests), nor my personnal development.
same error on both

should I also send a ticket to support as i now have pro account ? we have a big meeting in 2 weeks and need webSDK to work

i’m base in Paris, France, using the timezone of Paris for both creating the meeting and generating the signature, if this may help.


problem solved, I used the API_KEY in account settings, but finaly, creating a develop JWT app gave me other API_KEY/Secret _key and this one is working.

how did you manage that? When I try to create new JWT system says I already have one.

Well this is a new pro account just created so I’m sure i didn’t had any

you can just go to, sign in and then click manage on the top to get all the existing app
select the corresponding APP, and click on APP credentials, you will see your current key, you can also generate there a new secret key if needed

or when you choose “Build app” in the develop menu, you directly have the “view here” link

I did everything right even I regenerate keys but still the same… I am going crayz I have to use it tomorrow but looks like I cant… I create helpdesk to ticket they even dont answer me 3 day… they say upgrade and it will be good and I did but after that they stop answer me and I am in the dark now

Hi @serdarkaksi,

You would use the JWT Key/Secret within the sample web app. Be sure that the account is a Pro account and you’re not using your PMI and using a newly scheduled meeting. Are you using the sample web app and which meeting IDs are you using that is getting this error?


  • Hello my account number is 127135358 I just ugrade my account to pro account but I still getting error message and I can’t join to meetings from my website. Your staff told me to upgrade my account so I can avoid the error message but I am still getting this error message. This is kind a boring… Please help me asap I have demonstration tomorrow and I have to be ready for meeting. 82210102018 82495883499 doesnt matter which meeting I try to join from websdk . on gave me error.

I managed to make it work also with my free account, so the process is the same and it’s working correctly

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Hey @serdarkaksi,

Please email your Web SDK Signature to so we can help debug.


Dear @serdarkaksi

where are you taking the API KEY from ?
if it’s the one from settings, it’s not working.
you need to go to the marketplace, sign-in, choose the develop menu at the top and pick “Create APP” then you should create a JWT app which will create the correct API KEY and SECRET


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I get it from

under the app credentials section API KEY AND API SECRET

I create JWT app and I copy paste it to my website but its not working.

That’s correct, so I assume your signature is wrong or the way you init and join the meeting.

i’m using it everyday, for both free and pro account and no issue at all