Joining meeting timeout

Meeting SDK Web
65

Hello,
We are also having an issue embedding the Zoom meeting into a webpage using SDK. It was working on May 20st, but stopped working on May 21st, and hasn’t worked since. We are receiving a ‘Joining fail message.’

MeetingStarted
MeetingStarted757×273 14.3 KB

We get a slightly different message if the meeting has not started yet.

We have triple-checked our API Key and Secret and they appear correct. We also feel our signature is correct.

We are using SDK 1.7.7 with ASP.NET MVC.

We have a Business Account and need assistance. Thanks, Rich

67

Hey @dhireshbudhiraja,

Are you using Zoom Webinar or Meetings?

Due note that only Zoom Meetings can be started via the Web SDK, and you need to pass in 1 for the role.

Thanks,
Tommy

1 Like
68

Hey @rschoenfeld,

Are you seeing any additional error messages in the browser console?

Thanks,
Tommy

69

The only other message we get is when the meeting hasn’t started yet.

MeetingNotStarted
MeetingNotStarted760×363 15.6 KB

We were actually using 0 for attendee role. We changed it to 1 and it worked.

Doesn’t this work for attendee? This is why we need it embedded… for attendees (not hosts).

70

Hey @rschoenfeld,

It does work for participants, role 0, but you need to make sure the meeting has been started first.

Thanks,
Tommy

71

The meeting has been started, but we still get the same error.

72

Hey @rschoenfeld,

Strange, can you please provide steps and code (github repo if possible) so I can reproduce the issue locally?

Thanks,
Tommy