I’m wondering if this is the issue I’m running into with our account as well. I am able to see recordings only on my account, but not on any sub accounts and I get an error when trying to get the list of accounts ( [code] => 124, [message] => Invalid access token.).
It works for our own account, but not for the sub accounts on our account. I may be making a bad assumption: My assumption was, a master account was any account that had sub accounts. If that’s not the case, then I guess my question would be, what does it take to have a master account, or is there a way I can access the cloud recordings via the API as opposed to having to get every user to setup a key for me and/or do it via the cloud dashboard (the dashboard does allow me to see all my sub accounts recordings under Account Management->Recording Management.)
I’m having a similar problem with my JWT API settings. One of my colleagues already created this and when I try to use it to connect to my wordpress site I get this message: “Webinar plan is missing. You must subscribe to the webinar plan and enable webinaes for this user in order to perform this action:###” I have a webinar plan on our Zoom account and I do not understand what I need to do to fix this issue… I tried deactivating and reactivating the JWT App but it didn’t change anything.