Listen for events on the client app

API and Webhooks
1

Description
I am trying to build a desktop application and I need to integrate it with the client app. Right now I have registered a webhook for Recording events but I am not getting anything in the Webhook logs. I want to invoke my Desktop application when the user starts recording on the client app. Is there a way to listen for events like that and if yes what is the best way to do it?

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook

2

Hey @abdulkadir98,

Thanks for reaching out about this. You should be able to receive recording events when a recording is started in the Zoom Client.

If you’re not receiving Zoom webhooks, can you double check that:

  • your webhook endpoint is publicly accessible
  • it sends a 200OK response upon receipt of payloads (if it turns anything other than 200, it could be silently failing)

Let me know when you have a chance—thanks!
Will

3

Hello @will.zoom,
Thanks for your reply. I have checked that my endpoint returns 200 OK response and that it is accessible. I subscribed to another event and my endpoint received the request but when there was no request body. The recording events webhook still does not send any notifications.

4

Hi @abdulkadir98,

Can you share the request or payload you received that didn’t have a request body? Can you also ensure that you’ve installed the app under the same account that your events are occurring under?

Thanks,
Will

5

Hello @will.zoom,
I am attaching a screenshot of my application logs where I am logging the payload but I’m getting undefined as the value. I have ensured that it’s the same account where I have installed the app

Screen Shot 2021-01-20 at 11.26.38 PM
Screen Shot 2021-01-20 at 11.26.38 PM2572×892 480 KB

Thanks for an early response!

6

Hey @abdulkadir98,

Thank you for providing additional information. Would you also be able to share the line of code where you print Got Body: ${value}? I just want to make sure that the payload is being accessed as expected before we go down other routes of troubleshooting.

Thanks,
Max

7

Hello @MaxM,
Appreciate you looking into it. This is the code for testing the endpoint provided for the recording webhook

Screen Shot 2021-01-21 at 10.46.48 AM
Screen Shot 2021-01-21 at 10.46.48 AM1878×1562 248 KB

8

Hey @abdulkadir98,

Thank you for providing that code snippet. When looking into this, I saw that there is some Express configuration required before parsing JSON. Please take a look at the following links and let me know if that’s helpful.

Let me know if that helps.

Thanks,
Max

9

Thanks! That worked. I now receive payloads for ‘meeting started’ and ‘meeting ended’ events but still do not receive any notifications for ‘recording events’ which is really the only event I care about.

10

Hey @abdulkadir98,

Thank you for the update. I’m glad to hear that was at least partially helpful. It’s important to note that the Cloud Recording features require a Pro Plan or higher.

image
image792×256 28.4 KB

Please make sure that you meet the prerequisites listed in our documentation

Thanks,
Max

11

I see, I must have missed that when I was going through the docs. Thanks very much!

1 Like
12

Hey @abdulkadir98,

I’m glad to hear that resolved your issues! If you encounter any further issues or questions, please don’t hesitate to reach out.

Thanks,
Max

13

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.