Live transcription and translation pricing and license

Video SDK
1

Hey there

I am developing a platform where we want to use live transcription and translation ot provide captions for the users, but I contacted the sales team quite a while back and haven’t heard anything back.

I also wanted to double-check the pricing. The docs say transcription is billed at $0.01/min, and translation either costs an additional $0.01/min (as I understand it). How should this be interpreted?

Are these charges per participant, or per meeting? And for translation, I am guessing it is billed per language?

For example:
If we run a 60-minute session with 100 participants and provide captions plus translation into two languages, what would the total cost be?

Would it be:
Transcription: 60 min × $0.01 = $0.60
Translation: 60 min × $0.01 × 2 languages = $1.20
Total: $1.80

Is this the correct way to calculate it?

2

hi @noahviktorschenk ,

Please contact sales for a better answer.

all the best

John

3

Hey @expertswho, thanks for the quick reply.

I contacted them early last week, but I still haven’t received any response or reply. So I am not sure what I should do next.

4

Hi @noahviktorschenk, you’re correct.

If we assume the transcription language is say English. And the translation pair is English → French, English → German.

In this example:
Transcription cost is 60 x 0.01
Translation cost is 60 x 2 x 0.02 (since there are 2 translation pairs)

1 Like
5

Hey @ekaansh.zoom, thank you very much for your clarification.

Do you know what the normal response time for the sales team is, as I still haven’t heard back from them?

6

hi @ekaansh.zoom ,

It varies depending on how big a business or opportunity you are.
As it has been confirmed your assumptions are correct, I would build on that. Once the product is completed, it is up to the user to pay for the usage?

John

7

Hey @expertswho

Thanks again for your reply. My issue is that I can’t develop or test the next parts of the application without access to the live captioning. So I am currently stuck in limbo until I hear back from them.

8

Hey @ekaansh.zoom, just pinging to say that I still haven’t received any response from the sales team about the live transcription and translation license. I get that it’s Christmas holidays right now, but it’s been over a month since I filled out the form, and I haven’t gotten anything.

I just want to hear if I might have missed something, or if wait times are usually this long.
Thanks

9

Sorry about the long wait, can you DM me your Video SDK account details and I can check internally. I would need some time as folks would be out of office for the new year.

10

Hey @ekaansh.zoom, thanks for the reply. I don’t see any dm option/button. Where is it? And which details will you need besides the account email?

11

@noahviktorschenk I sent you a DM, please respond there with the requested information - thank you