Description I am trying to integrate Zoom with Pardot sandbox. First, I tried using Salesforce SSO to connect them. But, when I tried to use a Pardot form to register people, they got created as Prospects in Pardot, but did not get added to the list of registered participants in Pardot. I was readi…

Hey @events6 , Sorry to hear you are experiencing this issue. Would you be able to provide some screenshots as well so we can nail down the issue? :slight_smile: Thanks, Tommy

Hi Tommy, Thanks for looking into my issue. I am providing the credentials for the Pardot user as shown in the screenshot below. This is a Pardot user that is syncing with Salesforce but has an Identity License. The password is correct, but I get an error from zoom. What could be the problem? Rega…

Hi @tommy , I am trying to connect Pardot to Zoom via SSO (not in sandbox) and am running into the same error message. I’ve triple-checked that all of the permissions are correct in Salesforce and Zoom, but I still get the “Pardot authentication is invalid” message on the final step where I have to f…

Hey @events6 , @delaneyd , Can you confirm you have the prerequisites: Pardot Zoom Webinar for Pardot Overview You can use this integration to automatically populate prospect lists in Pardot from Zoom Webinar registration inform... And have followed the auth…

Hi Tommy, Are you asking about the following: Zoom Pro Account with Webinar License - Yes Salesforce Pardot account - Yes Zoom admin account or role with these privileges: Yes - I am using the Owner/Admin Account View Users Edit Integration Pre-approval of the Pardot app from the Zoom Marke…

Thanks @events6 , Our engineering team is taking a look at the issue. (ZOOM-265434) I will report back once we find the root cause. :slight_smile: -Tommy

Hi Tommy, Just wanted to check with you if there is any update from your technical team on this issue. I have now tried integrating Zoom with Pardot using SF SSO again, but I still can’t pull in the prospects from a Pardot form to lists mapped to Zoom for registered, attended and not attended part…

Hey @events6 , I do not have any updates for you yet, but we are in the process of investigating this issue. Stay tuned! :slight_smile: Thanks, Tommy

Login error for Pardot user syncing with Salesforce

App Marketplace

tommy (Tommy Gaessler) April 20, 2021, 4:58pm 12

Hey @events6 , @delaneyd ,

We want to confirm if you configured the Pardot list in the Zoom webinars ‘More’ Tab, when you finished SSO authentication?

Please let me know.

Thanks,
Tommy

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Login error for Pardot user syncing with Salesforce

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