Losing Audio when Zoom Desktop App Open

We’ve created a web interface to embed the Zoom Web SDK, however users will randomly lose audio if they have the Zoom Desktop app open in the background.

It is not consistent. Sometimes audio is lost immediately. Sometimes audio is lost after a period of time. Sometimes audio is lost when joining a breakout room or returning from a breakout room.

If the user quits the Zoom Desktop app or never had it installed, the Zoom Web SDK works as expected.

Browser Console Error
No errors occurring when this takes place.

Which Web Meeting SDK version?

Meeting SDK Code Snippets

          sdkKey: <sdkKey>,
          signature: <signature>,
          meetingNumber: <meetingNumber>,
          passWord: <meeting_token>,
          userName: <name>,
          userEmail: <email>,
          tk: <registrantToken>,
          success: (success) => {
            console.log({ success });
          error: (error) => {
            console.error({ error });

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join embedded Zoom Web Meeting
  2. Open Zoom Desktop app (don’t need to join a meeting, just having it open)
  3. Audio stops

Device (please complete the following information):

  • Occurred from multiple devices and browsers.

Additional context
Without the Zoom desktop app open, there are no issues. Meetings & breakout rooms work fine.

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