We’ve started getting reports from users of being disconnected or kicked out of meetings unexpectedly. While trying to track down the issue someone on our team was able to experience it first hand.
First he lost audio, then the screen went black, and a message popped up saying “meeting disconnected”. Following that the error page below appeared.
We’ve been seeing reports of this quite a lot lately - has anyone experienced anything similar? Is there a workaround or fix I can implement?
Perhaps related - we’ve had an uptick of users complaining about audio but that may be unrelated (and could be caused by poor microphones). But maybe there is an audio encoding or memory problem.
The error says “meeting disconnected”.
Which Web Client SDK version?
We are running 1.8.5.
To Reproduce(If applicable)
We are unable to consistently reproduce the behavior but it seems that it happens a lot in Chrome.
Device (please complete the following information):
- Device: Desktop
- OS: Windows
- Browser: Chrome