Lost audio mid-session

Video SDK
1

Session Id: Y2cUlrE0QGqVWiCggP3oxA==

The user joining at 09:04:26 AM lost her incoming audio around 09:35, meaning she could not hear other participants. In the session data, I noticed a drop in audio quality. Is there a way to recover from this? I didn’t notice errors in my logs. Thanks in advance.

2

Hey @fides-it

Thanks for your feedback.

Y2cUlrE0QGqVWiCggP3oxA==

After analyzing the log, we did observe a significant packet loss spike at 07:35:38 GMT, but it returned to normal shortly after. This was likely caused by a brief network fluctuation.

Thanks
Vic

3

Hi Vic, what is the recommended way to recover from that?

br
Dennis

4

Hi @fides-it

Video SDK will recover automatically. For a better user experience, you can listen to the network-quality-change event to provide feedback on the network condition.

Thanks
Vic

5

Hi Vic,

According to that user, she lost all incoming audio. Couldn’t hear anybody. Is there a way to detect the occurrence of audio/video not rendering anymore, and how to fix?

Regards
Dennis

6

Hi @fides-it

We provide the active-media-failed event, which can be used to handle certain audio/video/sharing-related exceptions.

Thanks
Vic