macOS virtual background minimum requirements

Hi, I have a MacBook 12 with a 7th generation Dual Core i5 1.3GHz processor running macOS 10.15 (Catalina) and Zoom 5.0.1

According to https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background?mobile_site=true this should be supported

macOS

  • Image only without a physical green screen
    • Zoom Desktop Client for Mac, 4.6.0 (13614.1202) or higher
    • 4th generation i7 quad-core or higher processor
    • 6th generation i5 dual-core or higher processor
      Note : 6th generation i5 dual-core processor, requires MacOS 10.14 or higher

When going to the Virtual Background section in settings, I get an error

Your processor (Intel® Core™ i5-7Y54 CPU @1.20GHz) does not meet our recommended specification for virtual background

Note, the processor is actually 1.30GHz so I suspect an error in the detection logic.

Enabling this feature anyway then gives an error "To use virtual background without a green screen, your Mac OS version needs to be 10.13 or higher end, your processor must be an Intel Core i5 with quad-core or better.

This is in conflict with the above webpage which states dual-core is ok. I tested on another machine with a Dual-Core i7 processor and it works ok.

Hi rlowery19,

Thanks for the post. It looks like your question is related to the Zoom Client, as this forum is for App Marketplace, please contact Zoom support at https://support.zoom.us/hc/en-us/articles/201362003 and one of the Zoom experts will be happy to assist you.

THanks!