Quick overview: I help manage an educational system’s Zoom account to a certain extent. We’ve recently created several sub-accounts with different security and functionality settings in each as was requested for specific departments.
Each semester we need to move users from master account into one of the sub-acccounts for courses that require the settings/functionality set in the corresponding sub-account. At the end of the semester we need to move those users back into main account.
API documentation states we cannot move user’s with a Managed Domain. Why is that the case? What is the proper/recommended way of moving users in a setting such as this?
I tested and was unsuccessful in moving a user from the main account and into either of the sub-accounts. I can move users from sub-account to sub-account, just not into or out of the master account.
“message”: “You can not disassociate a user with managed domain.”
Which App Type (OAuth / Chatbot / JWT / Webhook)?
Internal App using JWT
Switch a User’s Account - API Call
How To Reproduce (If applicable)
Steps to reproduce the behavior:
- Zoom master account with managed domains and SSO enabled
- Create sub-account within that master account
- attempt to move a licensed user (non-admin):
from sub-account to master account OR from master account to sub-account
We have Managed Domains enabled and SSO configured as is requested by our own InfoSec office for the main account and all sub-accounts.
Unfortunately, there is no wiggle room on removing those settings. We either have both enabled or we don’t have permission to use the product at the institution.