Switch a users account: PUT API

API and Webhooks
1

Hi Everyone!

I am currently working of the PUT API /accounts/{accountId}/users/{userId}/account.


I am trying to switch users from a sub account back into the master account- however it doesnt seem to be working?
I can use the API and switch users into a sub account from the master, but not the other way round. Below is some of the error codes I have got when trying to make this change.
Invoke-RestMethod : {“code”:1010,“message”:“Account does not belong to this
master account.”}
At line:1 char:33
  • … $response = Invoke-RestMethod -Uri $request.Uri -Headers $headers -Bo …
  •             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    • CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:Htt
      pWebRequest) [Invoke-RestMethod], WebException
    • FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShe
      ll.Commands.InvokeRestMethodCommand
2

Hi @lauren.olphert,

Thanks for reaching out about this.

At the moment, I’m afraid this is not supported. You can see my thread here for some more context:

Thanks,
Will

3

Hi @will.zoom Thanks for the info !
Do you have any documentation on how to do this from the zoom web portal?
I cant seem to find any online.

Thanks !
Lauren

4

Hi @lauren.olphert,

Apologies for any confusion—at the moment, I believe in order to move a user from a sub account back to a master account, our Support Team will need to help handle this for you manually.

This is an experience we’re working on improving, as I realize this manual intervention is not ideal.

Thanks,
Will

5

Hi @will.zoom is this the same for removing a user and transferring the details from one email address to the other? As this seems to be locked down to the account as well.

Thanks,
Lauren

6

Hi @lauren.olphert,

Happy to help clarify—to make sure I’m on the same page, are you referring to removing a user from a sub account or a master account? To update a user with the details of another existing user, I do believe this would require our Support Team’s assistance.

Let me know if I’m understanding correctly!

Thanks,
Will