We currently have multiple JWT apps under sub accounts all with an event subscription that is setup to listen for the five events - Meeting Started, Meeting Ended, Recording Started, Recording Stopped and Recording Completed. For the following Meeting, ***********, we received all the callbacks except Recording Completed. We are wondering why we didn’t get this callback? Is there a place where we can check for this?
Thanks Tommy, any update on this? We had another instance of this, where we didn’t get the Recording Completed or Recording Stopped events for the meeting below? Is there any other places we can check or find out to see what is going on? This is a critical issue for us, as it impacting the downstream functionality in our systems, when our services are not getting notified of these events.
We actually identified an issue in our service after we added additional logging. It doesn’t look like we are missing the callbacks, there were issues processing some of them, so it looked as though we didn’t receive them. We are continuing to see additional callbacks in some cases and still trying to figure out why we are getting them. There is a separate post open for that issue.
