Not Receiving any Callbacks for Meetings/Recordings in one env

[kupadhyaya (Kedar)]

Description
We’re not receiving the configured meeting and recording event callbacks in one of our environments (REG) since 12/17. Trying to get more information on any logs of callbacks being sent, server info and/or any other details to help troubleshoot the issue. To our knowledge, there hasn’t been any other changes on our end.

Error?
For any new Meetings that have been getting created since 12/17/22, we’re not seeing any incoming callbacks to our JWT application configured for Webhooks listening at the following URL:

**http://reg-ewcf.careeredonline.com/CEC.Svcs.Zoom.Adapter/ZoomService.svc/REST/ProcessCallbacks

Configured Event Subs:

Meeting Started, Meeting Ended, Recording Started, Recording Stopped, Recording Completed and Meeting Participants

How To Reproduce
Steps to reproduce the behavior:
N/A - Not seeing callbacks

[gianni.zoom (OOO 11/1 - 11/8)]

Hi @kupadhyaya , please refer to this post for troubleshooting:

Guide: "We Are Not Receiving Webhooks As Expected" -- Here's What to Do!

Please reference this post first: https://zoomdevelopersupport.zendesk.com/hc/en-us/articles/360054379371-Not-receiving-Webhooks If this does not resolve the matter, open up a support ticket with the following: affected webhook types affected meeting and/or participant Id(s) account Id notification endpoint url(s) where webhooks are sent time frame of affected instances steps to reproduce screenshots of errors (if applicable) Thank you!

[gianni.zoom (OOO 11/1 - 11/8)]

Let me know if you have additional questions after this!

[kupadhyaya (Kedar)]

Thanks for the follow-up Gianni. From the referenced post, everything looks fine. I’ll open a support ticket.

[gianni.zoom (OOO 11/1 - 11/8)]

Okay make sure you’re logged in to the developer account when you submit!