Missing "recording.transcript_completed" event

[Marcin1 (Marcin)]

Hello,

Description
Not getting “recording.transcript_completed​” event on Production.

I’ve found this issue saying about a very similar thing but no solution was provided there:

Not getting event called 'recording.transcript_completed' even though we have subscribed to these event

Yes, we are able to receive all the other events related to meeting.started, meeting.participant_joined, recording.started, recording.stopped, meeting.participant_left, meeting.ended, recording.completed and meeting.summary_completed’ as well. But not recording.transcript_completed All these events are subscribed as shown. [image] [image] Please let us know if we are missing something.

Error?
No specific error message, the event simply is not coming.

How To Reproduce

1. Subscribe to the “Recording Transcript files have completed” event in the zoom app configuration page.
   

   

2. Start the zoom meeting.

3. Start recording the meeting to the cloud.

4. Say something, so the zoom has a chance to create a transcript.

5. Finish the meeting.

6. “recording.completed” event is sent for both Development and Production environments. “recording.transcript_completed” is sent only to the Development env.

[elisa.zoom (Elisa)]

Hi @Marcin1
Thanks for reaching out to us!
Could you please confirm if you are still experiencing this issue?
If you added this event after your app was initially published, then you will need to re submit your app for review to have this reflected in production.
If you continue having this issue, please create a support ticket here.

[Marcin1 (Marcin)]

Hi @elisa.zoom
Thanks you for your answer.
I’m still facing the issue, but I also (as you suggested) resubmitted the app. Hopefully it’s gonna help.
Anyway I think the zoom’s UI regarding events configuration is a bit misleading, since it doesn’t show any additional information about the need to resubmit the app. So I thought adding a new event to the already existing subscription would work, just like it did with the development configuration.

[elisa.zoom (Elisa)]

@Marcin1
Interesting. Let me just double check with the marketplace team about this.
Would you please share the name of your app with me so I can prioritize this?

[Marcin1 (Marcin)]

@elisa.zoom
Here’s the link to our app (Timebook):

App Marketplace

[elisa.zoom (Elisa)]

Thanks @Marcin1
I just reached out to the Marketplace team.
I will send you a DM so you can share more details about this with me.