We have configured our app to receive cloud recording events for transcripts (recording.transcript_completed).
We find that we are not receiving this event for a lot of meetings, although we are able to see it in the recordings UI
id of example meeting:
tN8/y4JTT+ij+1PUKAuTsA==
account_id : D8Yko7i0Qnqdejq1BZIdqA
seeing this very frequently..
anyone else facing this issue? need help figuring this out
Hi @satheesh-rl,
Have you noticed any patterns in which meetings are missing the recording.transcript_completed event? For example, is this happening for every meeting created by a particular account?
You may not have transcription enabled for some of these meetings. This would prevent you from receiving the recording.transcript_completed webhook when these meetings end.
I would recommend double checking to make sure that audio transcription is available for these meetings. You can read about how to do this here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064927
https://devforum.zoom.us/t/missing-recording-
transcript
-completed-webhook-events/133118[date=2025-05-24 timezone=“America/Indianapolis”]?u=jordan5
transcript is definitely available in the cloud..
its just the event which is missing.