Recording.transcript_completed event is not firing

API and Webhooks
1

We have created Webhook app in Zoom and we have added this event “recording.transcript_completed“ and also another event meeting summary completed but this event is firing and it’s not firing this event recording.transcript_completed. We can see the log in API call log Zoom app and we are unable to fetch recording.transcript_completed our CRM system.

CRM Log

event=meeting.summary_completed

Zoom Log

Working in zoom

Can you please look into this as soon as possible.

Thanks

Harkunal

2

Hi @harkunal , if you can see the event has fired in the Zoom Marketplace webhook app logs, then it is likely the event is firing, but you are not receiving it to your CRM for whatever reason.

Here are some suggestions. Please try the suggestions based on what’s applicable to you:

4

Hi harkunal,

It’s interesting that you’re able to receive the meeting summary webhook, but not the recording.transcript_completed webhook.

It would be good to check against a few things that are mentioned in Zoom’s docs:

  1. Are you (or your users) on a paid Zoom plan? This is only available for users on a Pro, Business, Education, or Enterprise account.
  2. Is audio transcription enabled on the host’s Zoom account?

If either of these are not true, it would prevent you from getting the transcript_completed webhook.

If you’re interested in alternative ways to get a transcript from a Zoom meeting, you might want to check out the Recall.ai API. It’s a simple 3rd party API that lets you use meeting bots to transcripts and other data from meetings without you needing to spend months to build, scale and maintain these bots.

5

@gian thanks for your response, and details on links. We have reviewed Webhook API and Event recording.Transcript_completed is already added, and now we are even not finding logs of the event in API logs for specific Webhook API as well. We have Pro Paid Plan, and working as dev and POC org currently.

6

@amanda-recallai Hi Amanda, Thank you for your response. We are on pro plan, and this specific event which is already added is not getting fired and even API logs are not available for transcript completed event. Please note, other event - summary completed is working fine on same Webhook API. Also, I verified audio transcript is enabled for account.