We have created Webhook app in Zoom and we have added this event “recording.transcript_completed“ and also another event meeting summary completed but this event is firing and it’s not firing this event recording.transcript_completed. We can see the log in API call log Zoom app and we are unable to fetch recording.transcript_completed our CRM system.
CRM Log
event=meeting.summary_completed
Zoom Log
Working in zoom
Can you please look into this as soon as possible.
Thanks
Harkunal
Hi @harkunal , if you can see the event has fired in the Zoom Marketplace webhook app logs, then it is likely the event is firing, but you are not receiving it to your CRM for whatever reason.
Here are some suggestions. Please try the suggestions based on what’s applicable to you:
Hi harkunal,
It’s interesting that you’re able to receive the meeting summary webhook, but not the recording.transcript_completed webhook.
It would be good to check against a few things that are mentioned in Zoom’s docs:
If either of these are not true, it would prevent you from getting the transcript_completed webhook.
If you’re interested in alternative ways to get a transcript from a Zoom meeting, you might want to check out the Recall.ai API. It’s a simple 3rd party API that lets you use meeting bots to transcripts and other data from meetings without you needing to spend months to build, scale and maintain these bots.
@gian thanks for your response, and details on links. We have reviewed Webhook API and Event recording.Transcript_completed is already added, and now we are even not finding logs of the event in API logs for specific Webhook API as well. We have Pro Paid Plan, and working as dev and POC org currently.
@amanda-recallai Hi Amanda, Thank you for your response. We are on pro plan, and this specific event which is already added is not getting fired and even API logs are not available for transcript completed event. Please note, other event - summary completed is working fine on same Webhook API. Also, I verified audio transcript is enabled for account.
Hi @harkunal can you verify that transcription is turned on within your portal settings? Please confirm by reviewing how to enable them: Using audio transcription for cloud recordings
Please let me know if you see the cloud recording transcript available in the portal as well. Note that this is different from Zoom AI Companion transcript: Accessing meeting transcripts for Meeting Summary with AI Companion
AI Companion transcripts can be accessed like this:
Hi @gianni.zoom, Yes, Transcript is turned ON on the portal settings. Also Cloud recording and transcript VTT files are also available in Recording section for meetings. I have shared below screenshot from org. Thank you for your time to look into this issue.
Thank you
Hi @harkunal , thank you for confirming. Can you please share which troubleshooting options from the above links that you’d tried so far?
hi @gianni.zoom We have tried Option 2 so far yet: What to check when you’re not receiving webhook events . Also for Option 1, we have done endpoint URL validation also completed, which come to validate the URL, and send 200 response back to zoom.
Please note, same Webhook API (Same APP ) has another event meeting summary completed, which is working fine for same end point defined. Thank you.
