Missing user join callback

Description
In zoom sdk , we are getting ZoomController::onUserActiveAudioChange callbacks from userIds for which we never got ZoomController::sendAudioJoinedEvent callback.

Which Web Meeting SDK version?
v4.6.21666.0428

To Reproduce(If applicable)
Occurs Intermittently.

Additional context
Additionally GetUserByUserID returns NULL for UserID provided by speaker change callback.
Related issue:(GetUserByUserID returns NULL for UserID provided by lstUserID parameter of onUserJoin callback)

Hey @satyam.gupta,

Thanks for using the dev forum!

Unfortunately, that version is too outdated for developer support. Can you update to the latest version?

Thanks!
Michael

Hey @Michael_Condon We have the newer version [5.4.54802.0124] with the same error happening. Have also sent the sdk logs in developersupport@zoom.us.

Hey @satyam.gupta,

Are you using the C++ SDK or the C# SDK Wrapper?

Thanks!
Michael

Hi @Michael_Condon,

We are using C++ SDK.

Thanks,
Satyam

Hey @satyam.gupta,

Awesome thank you! We will investigate the logs.

Thanks!
Michael

Hey @satyam.gupta,

Can you update to the latest version and reproduce the logs again?

Thanks!
Michael

Hi @Michael_Condon ,

Replying on behalf of Satyam here, the issue is occuring intermittently and we are unable to identify the condition in which this occurs to be able to reproduce this. So, we don’t have the step to reproduce this.
Secondly, upgrading the version and testing it in production will require significant bandwidth and time from our end, as we would need to get our client tested against all our use cases for which we use Zoom SDK, before sending it to production. So, the upgrade
So, it would be great if you can help us identify the issue through the logs and let us know if upgrading will help or not

Thank You,
Rishi

Hey @Rishi_Sharma,

We can try to look at the logs, but if this wasnt fixed in an update we would need you to update again when we release a new version with the fix. Can you clarify what the exact issue is? I am not sure I understand from the initial post.

Thanks!
Michael

@Michael_Condon Ideally before an ActiveAudioChange event we should be getting a AudioJoinedEvent callback. But for some meetings this was not the case.

Hey @satyam.gupta,

Are you referring to the callback onUserActiveAudioChange?

Thanks!
Michael

Yes @Michael_Condon. Exact names are mentioned in the original question.

Hey @satyam.gupta,

We identified an issue with callbacks and have resolved it in a hotfix release that was shipped a few days ago. Can you update once more?

Thanks!
Michael