Not able to access some Webinar Ids for a date range

API and Webhooks Webinars
1

Hi @elisa.zoom,
I have few webinar id’s that has registration between 1st march 2025 and 15th march 2025.
However when I try to access the webinars through API I am not able to get through them. IT didn’t pop up in my list

Few of the webinar id’s not coming in my list
98837532923
92622556074
99881218796

API linkused to get webinars:
https://api.zoom.us/v2/metrics/webinars?type=past&from=2025-03-1&to=2025-03-15

API link used to get participants:
https://api.zoom.us/v2/past_webinars/99881218796/participants – I am getting results for this

API link to get registrants:
https://api.zoom.us/v2/webinars/99881218796/registrants – doesnt work for the above webinarid’s but works for the webinar id’s I get through the webinar ID API link.

Kindly advise.

Thanks,
Shilpesh

2

Hey @shilpesh.pillai
Thanks for reaching out to us.
I don’t understand the issue you are having.
Are you trying to get registrants but its not working?

3

Hi @elisa.zoom
Apologies on my way of explaining.
Will rephrase it again.
Lets consider this part of the question and ignore the rest.

Every fortnight we run jobs to pick up Webinars that have occurred for the past 2 weeks.
We ran a job using the below link

API link used to get webinars:
https://api.zoom.us/v2/metrics/webinars?type=past&from=2025-03-1&to=2025-03-15

We got a bunch of webinars and for them we were able to load the participants and also the registrants.

However quite a few webinar id’s not coming in my list .

e.g.
98837532923
92622556074
99881218796

Would you be able to please let me know what’s different in these above webinars

Below is the webinar that we were able to download json details using API and I can search it using the link as show in the image

image
image975×626 46.8 KB

However for 98837532923, I get the below error

image
image588×291 18.8 KB

What is different between the 2 webinars. The missed out webinar is also supposed to be between 1st march to 15th march.

I should have got the missed webinar when I ran this API

https://api.zoom.us/v2/metrics/webinars?type=past&from=2025-03-1&to=2025-03-15

4

Thanks for sharing more details with me. @shilpesh.pillai
I can see the webinars on my end, it is interesting that you are getting this error.
Could you please confirm you can see it in your account? Under past webinars?
If so, could you please share with me the tracking ID of this failed response, you can find it in the response headers of your request

5

Hi @elisa.zoom
Screenshot as below from the account

image
image1249×758 143 KB

You can see the webinar id “98837532923”

tracking id -

v=2.0;clid=aw1;rid=WEB_105f0d6d4aa7ac457863aa45aa7dc4fa

1 Like
6

ZSEE-168230 (internal ticket number for reference)

7

Hey @shilpesh.pillai
Our engineering team got back to me and informed me that the 98837532923 instance, is not a webinar but a meeting. You should use the Get a meeting endpoint to get information on this meeting

8

Thanks @elisa.zoom for the feedback. We did expect that would be a meeting. Anyways thanks for confirming.

Also I do get the below issue as well while downloading webinar registrants. This error also comes out for few of the webinars. We have a single user account that has all the rights to download the webinars related details. Not sure why some of the webinar registrants give this error.

API used : https://api.zoom.us/v2/webinars//registrants

Error
“message”: “Webinar plan is missing. You must subscribe to the webinar plan and enable webinars for this user in order to perform this action: 35DaEn8QTwaveNp_fzVxRA.”

9

Hi @shilpesh.pillai
Could you please make sure that the user has the webinar license assigned

10

Hi @elisa.zoom
We are using Outh 2.0 Credentials to download webinar details.
Shouldn’t it be not impacted by the license of the user ?

Thanks,
Shilpesh

11

Hi @shilpesh.pillai
If that specific user does not have webinar license, it is expected to get that error.