Not being able to record sessions when a host is not joining

Hi there,

Our users have been using Zoom and sometimes they record sessions. Recently they found out they couldn’t do this anymore and this pops up when they try to:

It used to work - how can we get it to work again? Any help would be appreciated. Thanks in advance!

Hi Codementor,

Are you creating these meetings via the API, or is this a general support question?