Occasionally See Black Screen When Sharing Desktop

Meeting SDK Web
21

Hey @erichhansen,

Stay updated here for the 1.7.7 release, it should be out in the next few days:

Thanks,
Tommy

22

I had the same, black screen and got this message on my Macbook air with Windows:

“zoom has been blocked from accessing graphics hardware”

Solved by going to: Settings -> Video -> Advanced -> Disable all hardware accelerations

1 Like
23

Hey @caspar_jammer,

Thanks for sharing your solution! :slight_smile:

-Tommy

24

I have the same problem and I can’t fix it until now, I’ve already checked the solution you posted on the help center but it didn’t work.

25

Hey @a20172070,

Please provide steps to reproduce the issue, and your code in a github repo so I can debug the issue locally.

Thanks,
Tommy

26

Thanks, I’ve just updated my zoom version, and apparently it has fixed the issue.

1 Like
27

Happy to hear updating fixed the issue! :slight_smile:

Thanks,
Tommy

28

Hello Developers,
I am facing an issue while screen sharing, Black stripes are appearing for the opponent.
On my screen, where ever i have the video and other zoom controls, for the opponent, its appearing as black strips.
How can we fix this.

29

Hey @mahendranjj,

Please create a new topic here: #web-sdk and fill out the post template so we have enough info to assist.

Thanks,
Tommy