Pardot App configuration permissions

App Marketplace
1

Description
I am working for a client. I have installed the Pardot app via the Marketplace and I am now trying to configure the credentials. No matter what I put in the inputs, whenever I try to save, I get an error pop up that says “No permission to save the settings.” I have tried putting in my Zoom creds that are associated with my client’s account as well as my Pardot workspace creds. I am assuming the issue is with Zoom permissions, vs Pardot, but perhaps I am wrong.

Error
No permission to save the settings.

Which App?
Pardot

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Install Pardot
  2. Get your API key from Pardot instance/account
  3. Open Zoom Pardot app configuration
  4. Fill in form fields with appropriate information

Screenshots (If applicable)
Screen Shot 2020-09-28 at 6.44.52 PM

2

Hey @jkelly,

Happy to help! Can you provide a screenshot of the full screen you are seeing this error on?

Thanks,
Tommy

3

This is the page - it is the configuration page for the Pardot app.

Screen Shot 2020-09-30 at 10.32.50 AM
Screen Shot 2020-09-30 at 10.32.50 AM1061×680 34.4 KB

I was able to create a separate account on my own, install the Pardot app, and configure it to the same Pardot instance to which I would like to configure my client’s Zoom account, so it would seem the issue lies in the actual permissions for my account.

The client’s Zoom administrator has admitted he/she does not know what permissions are necessary to enable the ability to save app settings.

4

Hey @jkelly,

Have you reviewed the Pardot prerequisites here?

Thanks,
Tommy

5

I’m having the same exact issue. Any clues on what kind of permissions have to be granted so I can tell my Zoom admin what to look for?

6

Hey @bryan.harris,

Happy to help! Have you reviewed the required permissions listed here under prerequisites?

Thanks,
Tommy

7

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