Participants are not able to join the webinar once they leave as penalist

Meeting SDK Web
1

Webinar rejoin not working after updating user to panellist.

  1. User joined as attendee or participant.
  2. Host update user as panellist.
  3. User leaves meeting using leave webinar button at bottom right.
    1. User rejoining as attendee and another screen appears (Screenshot attached) displaying message “Copy the join link from email and paste it below”
      zoom_error

Web SDK version : 2.7.0
Webinar ID : 83523995679
Username : Kushal

2

Does the same happen if you do the same steps in the zoom app or via the non SDK version on zoom.us ?

Maybe this is a general problem with webinars.

1 Like
3

This might be similar to the problem I’ve got with the Native SDKs. Error joining webinar as panelist on iOS with `MobileRTCMeetError(rawValue: 21)`

4

Thanks for posting @devops – happy to help! Can you share more details on how the webinar is configured? It seems like registration may be enabled for it. If so, when trying to rejoin, is the user joining via a registration token retrieved via the Zoom API?

image
image884×331 32.4 KB

Join webinar with registration required

https://marketplace.zoom.us/docs/sdk/native-sdks/web/client-view/webinars/#join-webinar-with-registration-required

5

Hi Donte,

I am not able to find the tk in the response.

API called: https://api.zoom.us/v2/users/devops@mosaic-mobile.com/webinars

This is the request: {“duration”:30,“settings”:{“host_video”:“true”,“enforce_login”:“false”,“auto_recording”:“none”,“question_and_answer”:{“enable”:“false”},“host_video”:“false”},“start_time”:“2022-10-31T18:00:00.000”,“timezone”:“Asia/Kolkata”,“topic”:“WT103101 - Webinar testing - Test1”}

This is the response
{
“uuid”: “wCYCXTw/S3yx7+VCoEr9HA==”,
“id”: 83455516855,
“host_id”: “LKq39twmSdK82NN7k16ooQ”,
“host_email”: “devops@mosaic-mobile.com”,
“topic”: “WT103101 - Webinar testing - Test1”,
“type”: 5,
“start_time”: “2022-10-31T12:30:00Z”,
“duration”: 30,
“timezone”: “Asia/Kolkata”,
“created_at”: “2022-10-31T05:51:37Z”,
“start_url”: “Launch Meeting - Zoom”,
“join_url”: “Launch Meeting - Zoom”,
“password”: “581189”,
“settings”: {
“host_video”: false,
“panelists_video”: false,
“approval_type”: 2,
“audio”: “both”,
“auto_recording”: “none”,
“enforce_login”: false,
“enforce_login_domains”: “”,
“alternative_hosts”: “”,
“alternative_host_update_polls”: false,
“close_registration”: true,
“show_share_button”: true,
“allow_multiple_devices”: true,
“practice_session”: false,
“hd_video”: false,
“question_answer”: false,
“registrants_confirmation_email”: true,
“on_demand”: false,
“request_permission_to_unmute_participants”: false,
“global_dial_in_countries”: [“US”],
“global_dial_in_numbers”: [{
“country_name”: “US”,
“number”: “+1 5642172000”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“city”: “New York”,
“number”: “+1 6468769923”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“number”: “+1 6469313860”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“number”: “+1 6694449171”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“city”: “San Jose”,
“number”: “+1 6699006833”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“number”: “+1 6892781000”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“number”: “+1 7193594580”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“city”: “Tacoma”,
“number”: “+1 2532158782”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“city”: “Washington DC”,
“number”: “+1 3017158592”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“number”: “+1 3092053325”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“city”: “Chicago”,
“number”: “+1 3126266799”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“city”: “Houston”,
“number”: “+1 3462487799”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“number”: “+1 3602095623”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“number”: “+1 3863475053”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“city”: “San Jose”,
“number”: “+1 4086380968”,
“type”: “toll”,
“country”: “US”
}, {
“country_name”: “US”,
“number”: “+1 5074734847”,
“type”: “toll”,
“country”: “US”
}],
“contact_name”: “”,
“contact_email”: “devops@mosaic-mobile.com”,
“registrants_restrict_number”: 0,
“registrants_email_notification”: true,
“post_webinar_survey”: false,
“meeting_authentication”: false,
“question_and_answer”: {
“enable”: false
},
“hd_video_for_attendees”: false,
“send_1080p_video_to_attendees”: false,
“panelist_authentication”: false,
“email_language”: “en-US”,
“panelists_invitation_email_notification”: true,
“attendees_and_panelists_reminder_email_notification”: {
“enable”: false,
“type”: 0
},
“follow_up_attendees_email_notification”: {
“enable”: false,
“type”: 0
},
“follow_up_absentees_email_notification”: {
“enable”: false,
“type”: 0
},
“enable_session_branding”: false
},
“is_simulive”: false
}

#########################################

I don’t see the tk here.

6

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