Subject: Support Ticket - Participants Unable to Join Issue
Topic: Participants Not Able to Join
We are currently facing an issue where participants are unable to join Zoom meetings through our application. Our application is structured with two main instances:
Angular Instance (Front-end):
- Responsible for the front-end representation using the Angular SDK.
- Displays the user interface for the Zoom integration.
Node Instance (Back-end):
- Responsible for generating a Signature using JWT Token with the JWT SHA256 algorithm.
- Passes the generated JWT Token to the Angular front end.
Upon passing the JWT Token to the Angular front end, we are experiencing a blank screen, and the Angular console is showing the following error:
[Include the specific error message or relevant console log here]
- We have verified that the JWT Token is generated successfully on the Node back end.
- The Angular front end is receiving the JWT Token correctly.
- However, upon attempting to join a Zoom meeting, participants are encountering a blank screen with the mentioned error in the Angular console.
Participants should be able to join Zoom meetings seamlessly after receiving the JWT Token from the Node back end.
- Zoom SDK Version: 2.18.0
- Angular SDK Version: 2.18.0
- Node.js Version: v20.4.0
We kindly request your assistance in investigating and resolving this issue promptly. If you require any further information or clarification, please feel free to reach out.
Thank you for your attention to this matter.