Participants Not able to join

Subject: Support Ticket - Participants Unable to Join Issue

Topic: Participants Not Able to Join


We are currently facing an issue where participants are unable to join Zoom meetings through our application. Our application is structured with two main instances:

  1. Angular Instance (Front-end):

    • Responsible for the front-end representation using the Angular SDK.
    • Displays the user interface for the Zoom integration.
  2. Node Instance (Back-end):

    • Responsible for generating a Signature using JWT Token with the JWT SHA256 algorithm.
    • Passes the generated JWT Token to the Angular front end.

Issue Description:
Upon passing the JWT Token to the Angular front end, we are experiencing a blank screen, and the Angular console is showing the following error:

[Include the specific error message or relevant console log here]

Steps Taken:

  1. We have verified that the JWT Token is generated successfully on the Node back end.
  2. The Angular front end is receiving the JWT Token correctly.
  3. However, upon attempting to join a Zoom meeting, participants are encountering a blank screen with the mentioned error in the Angular console.

Expected Behavior:
Participants should be able to join Zoom meetings seamlessly after receiving the JWT Token from the Node back end.

Additional Information:

  • Zoom SDK Version: 2.18.0
  • Angular SDK Version: 2.18.0
  • Node.js Version: v20.4.0


We kindly request your assistance in investigating and resolving this issue promptly. If you require any further information or clarification, please feel free to reach out.

Thank you for your attention to this matter.

@atish have you taken a look at the angular sample code here?