Performance issue on poor network

We are currently getting a crash from the Zoom SDK whenever our user enters a meeting. After much investigation we found out this issue is directly related to the latency of the users internet and users with poor network gets the crash when they join a meeting.

Which iOS Meeting SDK version?
v5.17.6.13115

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to settings app
  2. Click on developer
  3. Click on Network Link Conditioner
  4. Turn it on and set the value to 3G
  5. Try joining a meeting
  6. Get crash with log
Thread Performance Checker: -[AVCaptureSession startRunning] should be called from background thread. Calling it on the main thread can lead to UI unresponsiveness

Screenshots

Smartphone (please complete the following information):

  • iPhone 15 Pro Max
  • iOS 17.2