Phone calling plan API returning untrue values

API and Webhooks
1

Using this template helps us debug your issues more effectively :slight_smile:

Description
I have purchased one phone license and assigned it to one other user in the account and the phone license has been activated.

  1. If i purchased one license does that mean that the admin can have a phone license plus another user or only the admin can use the phone license?
  2. If the admin is included in the count, how was I able to assign another user with a phone license, does it add automatically and I am charged?
  3. The API returns that I have 1 available license and 0 assigned, but how is this the case if I used up all of the licenses?

Error
The numbers are not making sense.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?
https://marketplace.zoom.us/docs/api-reference/zoom-phone-api/phone/listcallingplans

2

Hi @Dev_Torii,

Good questions—happy to help clarify.

  1. If i purchased one license does that mean that the admin can have a phone license plus another user or only the admin can use the phone license?

If you have 1 phone license under your account, this can be applied to any 1 user on the account. This could be either the admin or another user. To have both an admin and another user have access, this would require 2 licenses.

  1. If the admin is included in the count, how was I able to assign another user with a phone license, does it add automatically and I am charged?

You will need a license for each user, including the admin, if you wish for them to have access to Zoom Phone.

  1. The API returns that I have 1 available license and 0 assigned, but how is this the case if I used up all of the licenses?

To clarify, is the Zoom Phone license assigned to the account admin or a user yet? This can be done following the instructions here.

Let me know—thanks,
Will