Phone Settings Template for user is missing configurations in the REST API response comparing to the UI

[quang.le (Quang)]

API Endpoint(s) and/or Zoom API Event(s)
GET /phone/setting_templates/*{templateId}*

We are working on the Settings Template for Phone Phone APIs.

Description
We are working on a new integration between our provisioning suite and Zoom. Our use case is to apply the settings from the template before creating the phone user.

Error?
Not every setting is available in the API response as it is in the UI.

For example, this is the screenshot of a template. We can see that Call Transferring is an option.

The Call Transferring setting is not locked on the Account level

In the API, the same template doesn’t return the Call Transferring setting

At the moment of creation, since we couldn’t know the exact value of the template’s settings, we couldn’t set the appropriate value for these settings to match Zoom’s. This led to mismatches on the created user between our system and Zoom.

Is there a rule to explicitly indicate which configuration is available on the template?

How To Reproduce
Steps to reproduce the behaviour:
1. Create a new setting template
2. Get the template via the REST API

[quang.le (Quang)]

@gianni.zoom could you please help me to take a look at this issue? Thanks a lot!

[elisa.zoom (Elisa)]

@quang.le looking into this!

[elisa.zoom (Elisa)]

Hey @quang.le
I am looking into this (ZSEE-176378 internal ticket number for reference)

[elisa.zoom (Elisa)]

Hi @quang.le
Thanks for your patience here. I just heard back from our Engineering team and some of the policy settings you see in the UI are not supported yet via API, like Call Live Transcription, Emergency Address Management, Call Transferring, etc.

I will reach out to the PM of these endpoints to have these policy settings in the schema and enhance this endpoint.
Thanks for reporting this
Cheers,
Elisa