Description ZAAPI.exe not starting. Error Connection refused while trying to connect via zoom room API. How To Reproduce (If applicable) Steps to reproduce the behavior: Connect Logitech Meetup Connect Logitech Tap (controller) Install Zoom Room and reboot (4.6.3 (1299.0216) Additional conte…

Hey @Frankie_Alvarado , Please stop deleting and reposting this. If you need to re assign your topic to a different category, simple change the category at the top. [image] Frankie_Alvarado: Connection refused while trying to connect via zoom room API. What API are you using? Thanks, Tommy …

Hi @tommy , Do apologize. None of the API’s work. Most of the API’s I’m trying to use are from zConfiguration. I’ve disabled and enabled the feature. Change the password, reinstalling the zoom room. Thanks, -Frankie

Hey @Frankie_Alvarado , Can you checkout this thread: [image] SSH Zoom Room API Putty API and Webhooks Hello, I have the Zoom Room API enabled on my account. I have it set up on a windows machine and am trying to remote in via putty. I am using port 4422. I get a respon…

Hi @tommy , I’ve already tried that as well. That’s how I came to the conclusion that ZAAPI.exe wasn’t running. The more I test, ZAAPI.exe doesn’t run even when I have the Logitech tap connected and the controller app is fully functional and actually controls the room. Thanks, -Frankie

Just noticed something. In the zoom dashboard the zoom room registers the zoom room as a Computer (with Controller) . versus two separate pieces of hardware unlike my other room with an ipad controller. Also, the Logitech Tap is actually an extension of my desktop with the controller software runnin…

Hey @Frankie_Alvarado , Have you seen this post as well: [image] ZAAPI not running on Zoom Startup API and Webhooks I am not able to get the ZAAPI.exe running when I start the Zoom APP. What would be stopping it from running? Thanks, Tommy

Hi @tommy , Yes, seen that post as well. I disabled the service, reboot, and same result. ZAAPI.exe still not running. Thanks, -Frankie

Hey @Frankie_Alvarado , Thanks, our Zoom Room engineers are looking into your issue. (ZOOM-140121) I will post back here with updates. Thanks, Tommy

Hey @Frankie_Alvarado , After speaking with our Zoom Room engineers, want me to ask you the following: Please let the user to make sure if the ZR-CSAPI is enabled on web portal. If the ZR-CSAPI is enabled on web portal and the issue still exists , please help to collect some logs. The …

Hey @Frankie_Alvarado , After investigating the issue with our Zoom Room engineers, currently, ZR-CSAPI is not allowed to run when Zoom Room is connected to Zoom Room Controller. Thanks, Tommy

Please help! ZR-CSAPI - ZAAPI.exe is not starting

API and Webhooks

tommy (Tommy Gaessler) February 24, 2020, 4:50pm 7

Hey @Frankie_Alvarado,

Have you seen this post as well:

Thanks,
Tommy

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Please help! ZR-CSAPI - ZAAPI.exe is not starting

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