One of our customer’s experienced a trouble caused by recording.completed webhook not arriving.
Our app depends on webhooks below:
meeting.started
meeting.participant_joined
meeting.participant_left
recording.completed
For a specific cloud recorded meeting, first three of the webhooks arrived our app, but not the last one, although the customer’s OAuth integration with Zoom was OK and cloud recording file was created in their Zoom page (Sign In | Zoom).
Our customer is wanting to know the reason for this outage, and we would like you to investigate on why the recording.completed webhook did not arrive our service.
I think I need to inform with a specific meeting_id, so I contacted support page, but support staff has directed me here instead. To whom should I DM the meeting_id?
Hi @tech-zoom_zp
Thanks for reaching out to us, I am happy to help here!
I will go ahead and send you a private message so you can share with me some information about the meeting, customer, etc.
Please respond in the DM
Hi @elisa.zoom
Same issue here.
The endpoint validation it’s working, it sends successfully.
But some events like meeting.participant_joined, etc… are not working anymore.
Hi @tech-zoom_zp
As I update you privately, there was an issue on our end where we were not able to send the webhook to some customers on 07-04 for about 1 hour and 20 minutes and the meeting you shared was impacted.
Hi @selva.iyyamperumal
I have sent you a private message to ask you for more details.
I will go ahead and send you a new one.
could you please follow up there?
Hi @elisa.zoom ,
I am not getting the complete recording web hook request. I have successfully configured the url and verified… One day i got the web hook and recordings but after that recording webhook is not being called …please help …it is really critical for the organisation
Hi @y.koh
This thread is currently closed, make sure to start a new one describing your issue and also make sure that the recording was made on the cloud and not locally
Cheers,
,Elisa
Same issue here. Recording.completed is not being called intermittently. We’ll receive several in an hour, hundreds in a day, but then miss 1 or two every so often. What can we do?